I believe that I have been hacked.

#1 - April 21, 2013, 6:26 p.m.
Blizzard Post

Today, my brother logged onto his account today and saw that I was online in WvW in a different server, however I have not been playing GW2 for the past few days. I logged onto my account have noticed that my home server has been changed from Stormbluff Isles to Piken Square and that my character models in the character selection menu were wearing different gear. Whenever I try to select my character and try to log in the game says there is a connection error and logs me out. Also, weeks prior to today, I have been getting emails from ArenaNet telling me that a suspicious log in from China has been attempting to access my account. I have changed my password both times that this has occurred. I would like to know what it is that I can do to recover my account and get this problem fixed.

#3 - April 22, 2013, 2:44 p.m.
Blizzard Post

I agree that you should contact Support by filing a ticket through the “Ask a Question” tab on that linked page. They will be able to assist you. For tips on what information to provide in a ticket, please read this post and provide as much as possible to expedite the ticket.