Our Support Team can help you with many issues. You can expedite the help that you receive by providing certain details when you contact the team, such as the following:
- Your GW2 Username
- Your GW2 Display Name
- Your serial code
- A character name, if any
- A detailed description of the issue that you’re experiencing
- Any error code that you are getting
Please note: This is sensitive information that should not be posted on the forum, but only be provided through tickets.
Also, please note: Using a descriptive title will speed your response. Putting “Access issue” or “Hacked account” is so much better than “Help” or “Need Support.”
You can submit a ticket by visiting the Support link at the top of this page and then clicking “Submit a request” in the upper right-hand section of that linked page.
Tickets about technical support issues and bug reports need different info. I have posted in those forums about related information needs.
If you need to add additional information to you ticket, do not create a new ticket, but instead update your ticket through the interface.
Ticket queues are running about 24-48 hours, so please do not ask for a follow-up on your ticket unless it is at least 3 days old. You can request a follow-up on this forum, in the Tickets for Review thread. Thanks for understanding.