My account has been suspended for unauthorized access as I was playing it and my guild is doing events today and in the next 5 hours and if I am not there I may get kicked..It’s a simple issue that takes 5 minutes to correct but where is support? I have not heard a thing. I sent in a ticket early last night.
Last night? I’ve been waiting for 22 days.
I’m sorry to hear that. I’ve posted an update today for older tickets. Perhaps yours was in the sticky thread for tickets 5+ days old? If so, it may have been answered in today’s update (another sticky thread above).
In answer to the OP, you should get a response a few minutes after you create a ticket just confirming that the ticket is in the queue. Then, matters are usually resolved in a few days. There is a thread you can post in for another review, if the ticket happens to go to 5 days, but the number of tickets doing that is dropping dramatically as we bring on more agents.
I did not get a response at all, not even automated. Should I remake the ticket?
Tell me the number and I’ll take a peek.
