I filled a ticket out yesterday and its been 24 hours and still no reply… just wondering how long this is gonna take. I have heard of it taking weeks for some ppl to get reply’s. I really hope support isnt that slow.
As mentioned in this thread, if you have not had a response in 72 hours, you may post your ticket number in the Tickets for Review thread. We ask that you not create separate threads about ticket follow-ups, or “how long does it take” inquiries, either.
Agents answer as quickly as possible. Some players have their issue resolved within minutes, and some — due to the complexity of their issue or, rarely, a sudden influx of ticket — may take a few days. Tickets that have multiple layers, such as a hacking incident coupled with an account restoration, will require several days.
Again, we ask for your patience as our agents work on tickets in the order received. We also ask that you not submit new tickets to inquire about previously-submitted tickets, because that slows the system. If you want to follow up on a ticket, simply update your current ticket by responding to the e-mailed response that you received. That will get your follow-up into the right queues without slowing the system and delaying your response.
Thanks for your help with this.
