How does Anet handle reports on misconduct?

#1 - June 26, 2013, 11:31 a.m.

I don’t know where to post this but I was wondering if Anet ever reviews mass report of misconduct before proceeding with the ban hammer. Recently a guildmate of mine was banned due to mass report of another guild just because she kept posting a recruitment thread on a certain fb page.

here are the facts of that said group:
1. gw2 group page of a certain country
2. everybody is allowed to post recruitment thread.
3. anybody who posts flamebaits, trolls will be automatically expelled from the group

well, the recruitment thread she posted is as plain as you could think of. I mean there’s no flame baiting or whatever. Just plain old recruitment post (and the comments were civil). So I was wondering, if another guild mass reported her, who will review the reports before she gets banned? or will she automatically be banned because of the number of reports that Anet receives?

oh and we’re sure it’s a mass report from another guild because when she filed a ticket, she was told of the same reason why she can’t access her account.

Gaile Gray

#2 - June 26, 2013, 4:19 p.m.

First, we don’t take action on a game account for what takes place on Facebook.

Secondly, all reports are reviewed, so an account reported once or one hundred times will be suspended or terminated only if that action in deserved, not because people conspired to submit lots of reports or tickets. (In fact, those who submit reports or tickets can face consequences for false or harassing reports.)

I feel that you may not have all the details about this situation. You may want to discuss this further with your friend. And naturally she can contact Support by filing a ticket through the “Ask a Question” tab on that linked page if she has questions.