How are the scammers getting my information?

#1 - March 3, 2014, 1:48 p.m.

I dont share the fact that a particular email address is associated to my guidwars account, so how am I being targetted everyday with scam emails?

What is really concerning is that I stopped playing the game for about 6 months, and the emails stopped, but immediately began again when I logged into guildwars.

I have no viruses, and even if I did I cant imagine why they would be made purposefully to phish for my guildwars credentials, while I play so many other games, have paypal and bank accounts, et cetera.

I am not confident my information is secure with arenanet.

Gaile Gray

#4 - March 4, 2014, 2:59 p.m.

Would-be hackers send e-mails to hundreds of thousands of accounts. They usually don’t know you have a GW2 account. I know this because for 10 years, I’ve gotten e-mails about my [insert other popular game name] account and I’ve never had an account. Ever.

We get e-mails regularly that say “I don’t play computer games, please stop sending me mails!” I explain that we’re not sending the mails and that those mails to non-existent e-mail addresses, to addresses someone used to subscribe to a forum, play another game, enter a contest, subscribe to magazine, or to an address that somehow became public knowledge.

So don’t worry. There’s no issue on our end, and you are safe to simply delete those e-mails (without clicking any links or providing any account info)!