High Priority (Gem Store Purchasse's Buged)

#1 - Sept. 5, 2012, 5:14 a.m.
Blizzard Post

Two of my friends purchased gem’s with there credit cards for extra character slots they recieved there gem’s fine but afterwards they used there gem’s to purchass the character slots but still after over an hour of waiting haven’t recieved the extra character slots at all. What gives ArenaNet this feature worked in beta fine but is now it’s buged so badly that you have people complaining left right and center. I highly recommend you get this sorted fast. The fact that people are paying for gem’s from real cash is the worst part to all this. If it was exchanged from ingame money to gem’s no bigy people could live with it. Fix it now.

#6 - Sept. 6, 2012, 12:27 p.m.
Blizzard Post

Hey All! If you have purchased gems and have not yet received them, you can submit a support ticket here under the “Ask a Question” tab. Be sure to specify “Gem Store” as the Issue Type and use a subject along the lines of “Have not received purchased gems.”

If you have already submitted a ticket, then just hang tight and know that support is working diligently to resolve unanswered tickets. Please do not submit multiple tickets for the same issue.

Thank you for your patience and understanding!