My question: Is it ok to help my 64-year-old father manage his account (password changes, submitting tickets, etc.) from another part of the country?
tl;dr version:
On Thursday I helped my dad change his password over the phone. It took 28 minutes. It was exhausting.
Dad has played several times since the password change. Today he received the message that his account was terminated due to modifying/tampering. I know this is not true so I walked him through submitting a ticket. This was another 30 minutes of my mom and dad yelling at each other “I can’t find the email with the serial number”, “how do you spell ‘hacked’”, etc. It is their 36th wedding anniversary today so he could use a day off from the game to spend with mom.
I believe my dad’s account was hacked so I anticipate having to submit for a roll-back and change his password again. Unfortunately I live 1,000 miles away. The reason I bought him GW2 is so that we can spend time together. So I can’t just go to his house and help him with all that. It will be so much easier if I just do it for him. Will it cause more problems if I take care of things from my end?
Does GW2 have some sort of proxy access for people helping their children/parents with their accounts? If not I would like to suggest that. I have other friends also playing with a senior parent facing similar challenges.
For all I know, mom is approving emails for access in Asia. It is so hard to explain these things to them. When I told my dad to check if his gold and armor is missing once he gets back in the game because he may have been hacked, he told my mom to check the bank account.
Thankfully I have them using different passwords for every account. Hopefully the damage is minimal.
Thanks!
) in order to help your dad get the account back in his possession, with a solid password, and with a restoration, if needed.
He was so excited that he just sold something on the TP for 4 gold that he crafted.