Help with unlinking my mobile authenticator

#1 - July 2, 2014, 4:24 p.m.
Blizzard Post

Hi!
I have sold my mobile phone, and my other phone just not seem to be working with the mobilt auth stuff.
I entered my email i singed in but it redirected me to accounts.google.com./security
I enabled the 2step verification. I set it up i cant add Guild wars 2 account to the app.

So i have sold my phone and the other phone just refuses to work. I dont know what is the matter…
I ordered a brand new PC and it will arrive Next Monday. Now i am able to log in the game with client and also in forum(with this account) .
So currently ihave no problem logging in and out, because i already entered once the code from my phone and now i don’t have to repeat.
With a new computer it wont be possible. I cant link my account to this phone dunno why….

I can provide the Serial number of the game to prove that it is mine.
I trapped myself with this mobile app stuff. I forgot to unlink the phone before i sold it. Now i am unable to add the game to the app.Last time i added the game with a Barcode and it was so easy. I wont be able to play with my new computer.
Can you please set it to e-mail verif? I Can provide the serial code if need-ed ad proff, but i do not want to post it publicly because some1 can steal it. So if Needed i can provide that it is just 2 click away.

#4 - July 7, 2014, 6:08 p.m.
Blizzard Post

Thanks for the update, Shifty! I’m glad all is well.