Help with getting account back

#1 - May 21, 2014, 7:49 a.m.

Good day guys.
I have a really messed up situation, and need help with getting a solution. I have 2 guildwars 2 games. One I bought for myself and another for my girlfriend. She never played it, and so after awhile I borrowed it to her cousin. Now he hasn’t played in over 6 months. While I’m almost every day online. My gf wants to play again, but she can’t log in because he changed the password and email that was connected to the account. And he doesn’t reply at all when we asked about giving the game back. Now I have my original game with game key. And I still have emails confirming the email change for the account. Is there anything I can do to change the email for that account back to mine? Please help

Gaile Gray

#5 - May 22, 2014, 3:46 p.m.

Once an account is “passed along” or shared, there’s little we can do about the matter, and little that we will do, since the process of getting involved in a given, resold, or traded account is against the UA.

If the cousin is nice, he’ll turn the account back over to you and that’ll be the end of it. If he chooses not to do that but is an honorable person, he will buy a new boxed copy or reimburse you for the on-line purchase of a new account for your girlfriend.

Bottom line: we can’t get involved in this, but I hope it works out for you.