Help requested "jittery" lag issue (tracert)

#1 - May 30, 2013, 1:53 p.m.
Blizzard Post

Hi there, my name is Sandra

Since about a week im experiencing quite a bit of lag troughout the game. It started in WvW, the lag is discribed as “jittery” walking from the zerg (teleporting sort to speak), lagspikes and 1-2 seconds of skillag soon as some activity happens. The lag is also in pve now when i run fractals or other dungeons. I created a few forum posts allready but havent received a response yet from someone qualified.

Note: im talking about internet lag, not fps lag, i have a consistent 30 fps everywhere i go. Its not any hardware on my side.

Some other info:
Playing on a intel core 2 quad CPU Q8300 with 8gigs of RAM
GPU is a GTS250
OS is windows 7 ultimate

My ISP is UPS/CHELLO from the Netherlands. I live there aswell so i play on EU servers. Far shiverpeaks to be more precise.

Because i experience internet lag i gave UPS a call and asked them if there is anything wrong with my internet. They say its perfectly fine and told me to test other software with internet connection. I did and any other software has no lag issues.

I also did a tracert and after hop 12 it times out. I did it while standing in an enemy`s borderlands because i experience lag there right now with my guild group and i cannot play very effectively atm.

1 1 ms 1 ms <1 ms 192.168.1.1
2 7 ms 8 ms 6 ms 10.15.168.1
3 8 ms 23 ms 14 ms 212.142.55.169
4 11 ms 12 ms 12 ms 84.116.244.5
5 13 ms 13 ms 12 ms 84.116.135.182
6 11 ms 12 ms 12 ms 213-46-161-210.aorta.net [213.46.161.210]
7 17 ms 17 ms 18 ms et-4-1-8.XT2.FFT1.ALTER.NET [140.222.232.71]
8 86 ms 18 ms 17 ms ae1.GW8.FFT4.ALTER.NET [149.227.16.54]
9 45 ms 23 ms 18 ms 213.71.135.138
10 18 ms 19 ms 19 ms 206-127-157-86.plaync.com [206.127.157.86]
11 19 ms 23 ms 21 ms 206-127-157-102.plaync.com [206.127.157.102]
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Im not really an internet expert… what does this mean? I played since launch without this issue and obviously i`d like to have it fixed. If you need more info from me, im all ears! Help a poor girl out will ya… Thnx in advance

#10 - June 2, 2013, 7:27 a.m.
Blizzard Post

Hi there Sandra Martino – For this particular issue I think it would be best for us to assist you via the ticketing system. The thread below should assist you with contacting support:
https://forum-en.guildwars2.com/forum/support/tech/How-to-Submit-a-Technical-Support-Ticket-2/first#post3957

Once you’ve done this, please update this thread with the ticket number or you can send me a PM with the ticket number and I will get back to you as soon as possible!