help regarding a transfer issue from Jan/2013

#1 - June 17, 2013, 5:07 p.m.

My main issue was that the time I was able to use the free transfer, I had finally had my PC up and running again and Arena Net has no way for me to server transfer off the game via website around Jan 2013. Here is my little story and hopefully I can get some real help here because the ticket support people were very rude to me and even called me by my wrong name, thinking I was someone else they were speaking to and I believe they were reading another ticket while reading mine and thought me to be another person. After that, I have 0 faith in the previous support staff I had spoken to…

Well I remember when the transfers were free and I was downloading the game unable to transfer from the website. I even wrote a support ticket if they could do a extension because we all don’t own super T1 internet! I was greeted with hostility and rudeness. The reason I was re-downloading the game is because I had purchased a new PC and I could not play the game or anything on my old -dead- PC. So I only really had access to web based applications. I even showed them my receipt for my new pc I had purchased on the date near the free transfer end. They tell me they can not make any exceptions what-so-ever to me, yet I find similar people whom have had the same bad luck get a free transfer after the free service has ended. I feel that Guild Wars 2 has taken a money hungry approach towards gaming and could care less about the community. I do not have much money and what I did have I had to save up and still to this day I am paying for my PC still that I had purchased in Jan of 2013! I have had problems in other games such as from the company SOE, and they always help me out with any problems I may have and never charge me for help or if it is a paid service, they sometimes make an exception. I am now stuck on a EU server, I had no prior notice that I would not be able to play on a new server once I had chosen one to start/play on (I was playing with a EU friend who now no longer plays on GW2, and still I requested a transfer during the free transfer period to a US ANY US server and still got nasty reply’s from GW2 CSR.) I really would like to see what the community thinks of my prior misfortune with Guild Wars 2 support.

I have not been able to log-in nor play on the current server I am locked to because of my bad internet. If anyone can help me I would be very very happy!

Gaile Gray

#8 - June 17, 2013, 5:48 p.m.

Wardark.6275:
You should be on customer support!!!! I seriously wish they told me this. I asked them if there was any other way and they told me no!

Wardark – could I get your ticket number? I want to clarify our messaging, if we indeed are not sharing information with our players!

Gaile Gray

#9 - June 17, 2013, 5:51 p.m.

I find it difficult to believe that the team member who answered your ticket would have been either disrespectful or unkind but I am happy to look into the matter, not to give you a different response, to make sure we’re giving the best response on every level.

Your personal computer issues do not qualify you for a free transfer, and to react this negatively to that situation seems in itself to be disrespectful and unkind.

But I promise not to judge either side of this until I review the situation. So please provide your ticket number and I will investigate this matter.

Gaile Gray

#11 - June 18, 2013, 3:33 p.m.

Ok, so I looked into this account.

The most recent ticket linked to your display name pertains to your infraction on the forums due aggressive arguments with support policies.

Prior to that, I see a ticket in January where you asked for a free world transfer, our agent politely explained that we cannot offer it, you demanded a refund, our agent explained (truthfully and with respect) that we could not refund a purchase that was not made through us, you threatened to contact one of our lead designers, and ultimately, our team lead confirmed (again, politely) that what you’d previously been told was accurate and that we could not give you the free transfer that you were demanding.

I am closing this thread, as I cannot find anything else to support your claims. Because you have not responded to my request I believe you must agree that the topic is not worth pursuit.