Heavy screen tearing.

#1 - Sept. 20, 2012, 3:48 p.m.
Blizzard Post

Hi. Ever since I got this game, I’ve been having really heavy screen tearing. Its literally everywhere and makes it difficult to play sometimes, and very displeasing to look at.
I’ve attached a screen shot showing what I’m talking about.
Anything I can do? I tried updating my graphics cards driver before, and then lots of problems happened and i had to restore.

#2 - Sept. 20, 2012, 4:04 p.m.
Blizzard Post

Hi tschomb – Could you please attach a Game Advisor report to the thread so that we can look into this issue a little further?

You can download the application by clicking the link below:
http://us.ncsoft.com/gameadvisor/

Please note that you will be automatically prompted to download the application upon clicking the link.

Additionally, could you also attach a screenshot of your in game graphics settings as well?

#8 - Sept. 20, 2012, 5:54 p.m.
Blizzard Post

Hi tschomb – First, I would recommend updating to Service Pack 1. You can do this by clicking the “Start” button and typing in “Windows Update” in the search bar and downloading all the most critical updates for Windows.

Once you’ve done that, if you haven’t already, I’d like for you to try AMD’s Driver Verification Tool to locate the newest drivers for your card: http://support.amd.com/us/gpudownload/windows/Pages/radeonmob_win7-64.aspx

Hope this helps!