Has your database been hacked??

#1 - March 2, 2013, 10:24 a.m.

I am seeing numerous message on my email inbox saying that locations in China are trying to gain access to my account:

IP Address: 118.76.121.15
City: Gaoping
Region: 24
Country: CN

IP Address: 118.79.28.161
City: Taiyuan
Region: 24
Country: CN

Now, I can assure you that I do not live in China…so what gives?? When I try and block these sites, If I try and deny access I get an error:

Failure
An error occurred with your request.

So has your data been compromised?? How are people in China getting my log on details? I can assure you I do not goto dodgy sites and give them my logon details for GW2, so the obvious answer is you have had a breach.

Gaile Gray

#4 - March 4, 2013, 1:48 p.m.

Our database has decidedly not been compromised. As mentioned in this thread, this is an issue with your personal security or your account. Someone seems to have acquired your password and is now trying to get through authentication to access your account.

SECURITY REFERENCES:

For questions about E-mail Authentication, see this post.

For questions about Two-Factor (mobile) Authentication, please see our FAQ.

Check out several tips on security.

And for a detailed outline on the subject of security as it relates to Guild Wars and Guild Wars 2, please see Mike O’Brien’s article on account security.