Hacking Perma Ban

#1 - Sept. 8, 2012, 3:55 p.m.
Blizzard Post

Ever since wakeing up to it this morning and sending in the ticket etc ive been doing some research of my own into it to try and see whats going on. Some of what I noticed is alot of people getting this error are using hughesnet internet service provider. If anyone else has noticed this feel free to let me know on here. I assume since none of us actualy did something wrong this ban is to protect the servers and I don’t want to get in the staffs away of getting everything sorted. But a little information on whats going on couldnt hurt so post what you know, try to keep theorys out of it just need hard evidence. Eitherway I trust Anet if they banned us without warning and then posted such an odd reason for us to see. I guarentee theres a reason.

#12 - Sept. 8, 2012, 5:15 p.m.
Blizzard Post

If you are specifically seeing a message about “hacking” or “tampering with the game” then this is a different situation from your account being compromised.

Regarding that specific message (i.e. hacking/tampering), there may have been a mistake with our security monitoring systems last night around the time that the nightly update was released. I am investigating the data from that time period to make sure that we aren’t locking out players without good cause. If I discover that this has occurred I will work with Customer Support to get those accounts reinstated as soon as possible.

Thanks for your patience while we get to the bottom of this!

#17 - Sept. 8, 2012, 6:05 p.m.
Blizzard Post

Yes, please PM me your ticket number(s) and I will try and get it taken care of.

Thanks!