Hacker's and you - Blue Tracker

#1 - Sept. 13, 2012, 3:31 p.m.

Anet I don’t know why this is an issue? Day 1 of headstart I tweeted you and said this was going to happen… There’s nothing confirming the change of the accounts. Nor anything for “forgot password” to try to recover your account thru email.

And now look at the mess we’re all in… This has got to be creating more trouble than it would have taken to put some kind of security bulkhead into changing the account information. Every free web game on the net practically has you right your name in blood to change your password. But we can do it freely here and without a thought. Database of email addresses and 10000 free pw guessing utilities and your losing paying players left and right.

Just saying something like this should have never been. I’m sad, for all of us waiting to be a victim and to all that have been victimized. Good luck Tyria!

GaileGray

#2 - Sept. 13, 2012, 4:17 p.m.

People are only able to change account credentials if they know the account credentials, which is something that is happening outside of our game where a database for a forum, game, website, etc., is stolen and where the player is reusing credentials — something we’ve warned against for years!

Someone can try all day and night to change your email address, but they can only do that if they know the email address and the password. They can try to reset the password, but that is only processed if you confirm it.

Account security is important to us, but the principal owner of security is the account holder him- or herself.

GaileGray

#47 - Sept. 17, 2012, 7:43 p.m.

ArenaNet Mike O’Brien will be posting a lengthy and interesting article on account security in the next few days. Please read it — I know you will find it enlightening.

In the meantime, hackers cannot change your information unless they have your information, and if they have your information, they did not get it from us.