Hacker Still Online

#1 - Oct. 1, 2012, 4:49 p.m.

Maybe your father should submit a ticket and wait his turn in the queue to get support instead of you coming on here ranting and raving and demanding to be put ahead of all the other tickets. Keep acting like this and they will keep deleting your posts, and if you continue i can see a temp ban. There are rules to follow about hacked cases, and unfortunately, the game world does not revolve around your fathers and your characters. You have to wait till the others that are in front of you get helped first. It may take a while. So relax and follow the proper steps

GaileGray

#2 - Oct. 1, 2012, 4:52 p.m.

Otaur.9268:
Xan.5498 is Still online. This is my FATHER’s account. We want a temporary ban to stop the hacker from taking everything. However, the character has now been online for over an hour, I have been trying to get you guys to respond, and you DELETE the POST without even Saying ANYTHING. You are HELPING THE HACKER… I have Tried CALLING Your Office (in Bellevue) No Answer. I have Tried Twitter, No Answer. I have Tried here, and you Delete the post. Ban the Account of ID: Xan.5498 The Account HAS BEEN HACKED. God Speed to ya. I hope you guys get Account Recovery ASAP, because I am sure he No longer has Anything.

The reason your first post was removed was because it was posted in all caps, which is like shouting in the forums, so the mod removed it.

I’m sorry that the account was hacked. Please have your father contact Support — support.guildwars2.com — and use “Ask a Question” to submit a ticket. An agent will help him get the account back. Then change the password to something that is complex and is unique to Guild Wars 2. Old/reused passwords are a major security risk!

Tips on what to provide to prove ownership are here which will allow the team to help him more quickly.