Hacked, what can ANet do?

#1 - Aug. 3, 2014, 3:02 p.m.
Blizzard Post

So I took a break from GW2 and was hacked by the Chinese during that break and my account was wiped, though I’m sure you’ve all heard it before. I submitted a ticket but was just wondering, what can ANet actually do about it? Can they refund my items, or more importantly will they? Do they ever refund items? Would I just be better buying new equipment from whatever money I can borrow from friends instead of waiting for them to refund me?

Also, all my miniatures and ascension crafting materials were sold, which is very annoying, can they refund those?

#5 - Aug. 4, 2014, 6:55 p.m.
Blizzard Post

I’d suggest you let the team fully review your ticket and they’ll let you know what we can do for you. We try to do the most we can!