Hacked twice, bye Arenanet!

#1 - Aug. 28, 2014, 11:44 a.m.
Blizzard Post

One advice to every one in this game: I’ve NEVER been hacked in any other games i played, and i’m a veteran player of mmo’s.
In this game, i got hacked not ONCE but TWICE.

At the first time, support restored my itens and gold, but, at the second time that i got hacked, i got this response:

“As previously stated, we cannot perform a second restoration. The reason is because it will negative impact the economy of the game.”

Now, i payed for the game, played the game, and now i have to quit the game because of the lack of security that this company offers to custommers.

How can i still playing this game, work to get money and itens again and be hacked for the third time ina few weeks?

The funny thing is that the company can’t even defend itself and players from hacks, but is careful about the “impact in the economy of the game”.

Thanks Arenanet, the WORST custommers service that i ever saw.

#9 - Aug. 28, 2014, 6:24 p.m.
Blizzard Post

As I said previously, we’re sorry you were hacked, and especially sorry that you were hacked multiple times. But it’s clear, as others have pointed out, that this is not an issue with ArenaNet security (or we would have hundreds or thousands of tickets and threads). This truly is issue with your personal security.

If you chose to leave our game, I will be sorry. Our team will try to help you with suggestions about security. In fact, we have a new article in our Knowledge Base that may help: https://help.guildwars2.com/entries/97399393-Security-Software And yes, for goodness sake, please read my comments here: https://forum-en.guildwars2.com/forum/support/account/Hacked-Account-52/first#post4341343

Wishing you all the best.