First, thank you for bringing the support forums online (!!).
Now for the novel:
8/27 – I was suspended. I had no idea why. Googled for five minutes, saw rumors of hacking attempts and promptly changed all my passwords (guild wars, email, etc). Checked my email for signs of compromise – clean. Scanned PC for virus/malware – Clean. Submitted a support ticket (120828-003070) to ask why I was banned. Two or three days later, launcher ban messaged was changed to “Permanently banned for advertising an inappropriate site”. Well, I know full well I didn’t do that…so, I updated my ticket to reflect it.
9/3 – read on wiki that “We have now completed prioritized requests submitted prior to Sunday, September 2. If you have an older ticket for a hacked account or blocking login issue that has not been completed, that means it’s not correctly prioritized. Submit a new ticket using the above instructions…”
Did so (120904-002099) with all info as outlined in status post and links thereon.
Is there any chance at all that I can have someone look at this? I’ve really tried to be patient, but…8 days… end of my rope, etc. Please have a look at the tickets – willing to provide whatever else you need to get this one moving.
Thanks.
