Hacked from an ip 4 states over gj anet...

#1 - April 28, 2014, 7:29 p.m.
Blizzard Post

lost everything logged into naked characters with mailbox open idk why they would let anyone log in from an ip 4 states away and i never got an email to verify the ip so long to my favorite game thanks for nothing

#2 - April 28, 2014, 7:47 p.m.
Blizzard Post

If you want assistance, please submit a ticket by clicking Support above and then “Submit a request” to start a ticket.

If you’re wondering how it happened, 99.9% of the time when this happens your e-mail account has been hacked and the hacker is deleting the authentication e-mails. This is not on us, this is something you need to solve on your end, and we’ll be happy to help as much as possible.