Hacked! Ban log ins from S h i zuishan CN!

#1 - March 6, 2013, 6:42 a.m.

Ok, this is getting ridiculous. Hackers have attempted to gain access to my account twice now in the past 2 months. Both log in attempts were from S h i z u i s h a n China.

Both times I received an email from ArenaNet asking me to approve or deny the log in attempt. They should know at this point that any log in attempt from that area or IP address are hacking attempts.

Anyone else had log in attempts from this same city/area? Following is the origination information for the attempt.

Address: 222.75.193.118
City: S h i z u i s h a n
Region: 21
Country: CN

P.S. Yes, I did change my password both times after the attempts.

Gaile Gray

#11 - March 6, 2013, 12:51 p.m.

[quote=1585190;diabluz.2860:]

Gaile Gray

#12 - March 6, 2013, 12:52 p.m.

diabluz.2860:
Somehow these hackers are gaining access to ArenaNets servers. Something needs to be done.

No, that is absolutely not the case. This is an individual security issue related to you: your email account, your game account, or both. But this is not an issue with Guild Wars 2 as a whole.

If you want help,
contact Support by filing a ticket through the “Ask a Question” tab on that linked page. They will be able to assist you. For tips on what information to provide in a ticket, please read this post and provide as much as possible to expedite the ticket.

Gaile Gray

#14 - March 6, 2013, 1:12 p.m.

We’ve said in the past that any configurable RFC 6238 device (physical authenticator, “dongle”) should be compatible. That is another option.

And there is the email auth. For questions about E-mail Authentication, see this post.