Hacked account... yeah lucky me

#1 - Nov. 22, 2013, 6:34 p.m.

so i got hacked the other day but didnt notice until i thought that is weird were is my armor and weapons… oh and my inventory is cleared out how quaint so i checked my bank and my 71 vials of powerful blood 61 globs of ectoplasm and 81 orchilium ore’s were gone then i decided to check my black lion transactions: sold and i saw my lvl 80 runes sigils and other expensive stuff sold and my money was mailed away. so is there any way to get anything back? like maybe my armor from Cof without having to do the dungeon several times to get that armor? or getting all the stuff back that was sold in the last like three days?

Gaile Gray

#3 - Nov. 22, 2013, 7:49 p.m.

Definitely check your computer for a keylogger.

If clear, then consider carefully if your e-mail may be compromised. If you’re not sure, perhaps send your ticket through an account different than the one associated with your game account. Just be sure to answer the questions that verify your ownership of the account, so we can help you as quickly as possible.

We do offer account restorations in many instances of account compromise, so discuss that with the agent who is helping you get back onto the account. You may find your losses, in that situation, will be made minimal.

Good luck.