Hacked account - suspended for engaging in real-life money trading

#1 - Oct. 24, 2012, 3:56 p.m.
Blizzard Post

Hello and thanks for reading my post!

My account was recently terminated because of real-life money trading or something like that. I have of course not been involved in anything of the sort but I fear someone else might have who has hacked my account (I’ve been key logged before when playing other mmo-rpg). I spoke with a friend who plays on my server and he said I had been online without answering him the same day I noticed my account had been terminated.

I’ve been trying to get help through a ticket but several days have passed before I got a reply and then they just wanted more information. It’s frustrating not being able to play and I want to know what is going to happen to my account. Can this be fixed? Will I be able to start playing again? Must I create another account? Can I use my serial code?

I am still being kept in the dark and I would love some answers. Any help or information will be greatly appreciated.

Thank you,

Gizzmoquak

#4 - Oct. 24, 2012, 5:09 p.m.
Blizzard Post

I’m sorry that your resolution was delayed because the team needed more information, but getting that information is what protects the security of your account. And when an account has been compromised, it’s especially important that our team takes great care to ensure the agent is working with the real account owners.

The thread with suggestions on submitting a ticket helps players avoid that second wave of questions and answers. If there is anything else you can add to the ticket now, it may expedite the resolution!