Hacked Account: Stolen gold and crafting materials

#1 - Sept. 25, 2012, 9:55 a.m.

Someone changed my account email on today (25.9.) and proceeded to steal all the gold and crafting materials from my character. I lost around 2 gold and a bunch of random crafting materials, and some assorted items from my inventory.

I haven’t given my account information to anyone so it was definately stolen.

Would a rollback of some kind be possible for my character so that I can have my lost items restored? Only gold and crafting materials were stolen.

GaileGray

#6 - Sept. 25, 2012, 11:15 a.m.

Shubop.5264:
StarsLife.7320:
Rollbacks/account restorations aren’t possible. You did change all your login info?

After I got my account back I did change them.

That’s good. You should be ok now, as long as your password is unique to Guild Wars 2 and isn’t shared with anyone. (The incident was not an issue on our side; someone learned your credentials.)

In the future we will have account restorations — which is a form of full-account roll-back to a point preceding the compromise. However, at the present time this service is not available.