Hello,
I’m posting because my account has recently been compromised. It started with several authorization requests from places like Beijing and Taiwan.
Then progressed onto password change requests. At the time I was a bit concerned but just ignored the requests because well… I didn’t send them. So I tried to log into GW2, but alas, password has changed.
Now I’m really concerned, someone has email access as well as game access. So changed all my passwords.
Tried to log back onto GW2, nope wrong password…. but then I start to wonder if this reset password button works. Yep… just click it, and it sends me another change email. This cycle of me changing the password, someone else requesting a change repeats for a while. Until suddenly… Mobile Authenticator has been activated on my account…
I submitted a ticket about this to customer service on the evening of the 21/4/2014 and again on the 22/4/2014 It is now the afternoon of 23/4/2014. How the hell is the turnaround on these issues so slow? Even a simple, “hang in there, we’re investigating things” would be fine. But as of now my account has authenticator on it that I did not put there… SOMEONE HELP
