Hacked 4 times, acc open 4 times banned again....gg Arenanet

#1 - Sept. 17, 2012, 1:52 p.m.
Blizzard Post

To start GG Arenanet….

Yes i got Hacked 12 days ago, made ticket. My account got opened after few days but got closed down after few hours. changed my pass.

Update ticket, Account opened after few days again. Closed down again after few hours.
Changed pass on ALL my accounts, e-mail accounts. full scan on computer. checked all processors thats running etc.

Update ticket, wait 1day, Got help to change my account to a fresh newly made e-mail that i also changed password and got Google autheticator for mobile on.
Now i got new mail on my account and (they send new password to old mail GG)
But still it got opened, few hours it got shut down again for unauthorized logg in.

Notice I NEVER got a mail about some1 try logg in to my account, Yes i have confirmed my e-mail on my new e-mail acc etc. I never got a e-mail saying my account got shut down again.

Ok so 4th time it got shut down i made ticket and got a gm to open it and with new password still sent to old mail. But this time the forgot to Open account since i had to update ticket again and got a “sorry i forgot” msg sayin its open now.

Every time they sent me a new password i changed it asap to hard one with big letters numbers and ¤#"“#%”#%“#¤!”%/&/ in it.

So last night i got to play 30 mins before i had to go to bed. Working all day got home
Trying to log in…. and yes what do u think it said .. unauthorized ppl may have been accesing your account.

So tell me what can I do from my point of view…. some of u gonna say format c… sure im gonna do that sometime but atm i don’t think its my fault this must be Arenanet side.

What yah think? am I way off here waiting 12 days to play a game i payed for.

ticket: 120905-000663

ps, just a little mad atm because this is just getting ridiculous i can only laugh about it.

#18 - Sept. 17, 2012, 6:13 p.m.
Blizzard Post

Please continue to work with Support. I assure you the issue is not on our end, but our Technical Support folks will try to help you regain your system and game security.