GW2setup.exe disappears after 10607kb

#1 - July 28, 2013, 8:52 a.m.
Blizzard Post

Here is what happens:
2) I run the downloaded version of GW2setup.exe
3) It runs the loader/installer which will download 10607KB and lists at which speed
4) The loader/installer closes and reopens
5) It now shows 0KB/0KBs and closes after being open for a moment
6) This loader disappears but remains ‘open’ on the taskbar
7) Nothing else happens

I have tried running as administrator aswell and I have attached my computer test results

#13 - July 30, 2013, 3:27 p.m.
Blizzard Post

It looks like your issue is your drivers. As long as your Display Devices looks like this is a DxDiag or Game Advisor report:


Display Devices
———————-
Card name: Microsoft Basic Display Adapter
Manufacturer: (Standard display types)
Chip type: AMD ATOMBIOS
DAC type: © 1988-2010, Advanced Micro D
Device Type: Display-Only Device
Device Key: Enum\PCI\VEN_1002&DEV_665C&SUBSYS_29301462&REV_00
Display Memory: 256 MB
Dedicated Memory: 0 MB
Shared Memory: 256 MB
Current Mode: 1600 × 1200 (32 bit) (64Hz)
Monitor Name: Generic PnP Monitor
Monitor Model: IBM L200P
Monitor Id: IBM4160
Native Mode: 1600 × 1200(p) (60.028Hz)
Output Type: Other
Driver Name:
Driver File Version: ()
Driver Version: 6.2.9200.16384
DDI Version: 11.1
Feature Levels: 11.1,11.0,10.1,10.0,9.3,9.2,9.1
Driver Model: WDDM 1.2
Graphics Preemption: DMA
Compute Preemption: DMA
Driver Attributes: Final Retail
Driver Date/Size: , 0 bytes
WHQL Logo’d: n/a
WHQL Date Stamp: n/a

You are likely going to have to continue having this issue. If anything I’d use AMD’s auto-detect tool to download and install the latest AMD drivers for your card. If anything you might want to consider a clean install as well to rule out corrupt drivers.