Gw2 Random Freezing/crash to desktop errors

#1 - April 8, 2013, 5:44 a.m.
Blizzard Post

I am currently experiencing random crashes and freezes, these happen approx every 30 mins and i have had them whilst questing, pvp and wvw and even just standing still doing nothing.

what i have done:

I have re-installed gw2
I have lowered the graphics settings to no avail
i have done a clean installation of windows 7 and removed everything but gw2
i have updated graphics drivers and tweaked the settings in my nvidia controll pannel

none of these things actually worked and the game is becoming unplayable, it crashes sometimes with an error message and then other times freezes my whole computer and i have to restart, this has never happened with any other game or application and my computer and hardware is new so i doubt that any of this is the problem.

The attached files contain the error message i get from the console when guild wars 2 exits to the desktop and a text file containing all my computer spec’s (dxdiag).

This error message may only be one of many that i receive as i get the crash many times (every 30 mins approx) i will keep logging them and posting them up but if this is a game error (coding/development) then this should of been sorted a long time ago this kind of thing is what i would expect from a beta.

Thanks in advance.

#4 - April 9, 2013, 2:06 p.m.
Blizzard Post

Hi Finalboss – The first thing I would suggest would be to update your Windows to Service Pack 1. The thing with the crash issues is that they can occur for a number of different reasons and this will vary from player to player.

That being said, we might need to see some more hardware information from you and so I’d recommend creating a Technical Support ticket in addition to this forum post so that we can better assist you one on one.