GW2 locks up - video stops and recovers

#1 - April 23, 2013, 2:33 p.m.
Blizzard Post

Since yesterday, GW2 has randomly frozen and locked my PC – no BSOD’s, just a completely unresponsive computer that needs the reset button hit. However, today, I managed to prevent that by hitting <alt><enter> very quickly after the lockup.

When I look at my event log (there is no crash log), I see the following:

“Display driver amdkmdap stopped responding and has successfully recovered.”

What’s this all about, then?

#6 - April 25, 2013, 3:49 p.m.
Blizzard Post

Hi Flatley – There are some new AMD drivers that were released that I would recommend downloading:
http://support.amd.com/us/gpudownload/windows/Pages/radeonaiw_vista64.aspx

I would highly recommend doing a clean installation of your video card drivers. We generally suggest players use Driver Fusion to do this but whatever you feel more comfortable using.

#11 - April 28, 2013, 7:40 a.m.
Blizzard Post

Hey there Flatley,

Glad to hear things are looking up! If the issue should return please let us know.