Hey guys, Just got back to gw2
I played it for 3-4 months with 0 problems but now that I got back it keep crashing my computer after 5-20min of play. I reboot my computer and installed windows 7 ( Before I download GW2) so It’s almost immposible it’s a virus.
I realy don’t know much about computers so please use simple english and not complicated computer stuff.
Thank you very much.
Hi mightbight – First, I’d like to get some more info from you. Let’s start with your system specs – what are you working with (CPU, OS, RAM, GPU + anything else you want to add).
Next, if you are experiencing crashes that are prompting you to send a report to ArenaNet:
1. Hold down the Windows button on the keyboard and hit the R key.
2. Paste in the following line and then click OK.
C:\Users\%username%\AppData\Roaming\Guild Wars 2
What you’ll want to be looking for is the ArenaNet.log file. You can attach it to the thread by clicking “More posting & formatting options…”
This may give us some indication as to why you’re crashing.
Hi Spinkta – Thanks for the crash log!
I don’t want to Hijack mightbight’s thread here but I took a look at your crash log and just wanted to bring to your attention something that stood out to me. Specifically, when you see “OOM” in the crash logs, this is indicating an “Out of Memory” crash error. This is due to the limitations of your 32-bit operating system not being able to use more than 3.5(ish) GB of memory.
This is where it gets a little complicated, but the short version is that the additional memory can push your total available memory into negative numbers resulting in crashes or simply, "out of memory” errors. Some players have resolved this by upgrading to a 64-bit operating system. Others simply have removed physical RAM from the system to bring the memory totals closer to values intended for that revision of Windows (32-bit). Obviously removing RAM from your PC is not an ideal solution but I wanted to give you all the information we have learned regarding these issues. You can read more about this issue from Microsoft here: http://support.microsoft.com/kb/929605 The important part is quoted below:
“For example, if you have a video card that has 256 MB of onboard memory, that memory must be mapped within the first 4 GB of address space. If 4 GB of system memory is already installed, part of that address space must be reserved by the graphics memory mapping. Graphics memory mapping overwrites a part of the system memory. These conditions reduce the total amount of system memory that is available to the operating system.”
One solution presented by players is to set the Flip-Queue to 0 or 1 on an AMD Graphics card. This setting is not available in the Catalyst Control Panel and can only be adjusted using third-party software.
Aside from this, I’d highly recommend upgrading to a 64-bit operating system which should resolve both the crash issues for you and if anything, give you a slight performance boost.
Hi mightbight – What video card are you using? Also – if you do not have an ArenaNet.log file then this would indicate more of a system related crash rather than a client crash. That being said, we might need to request some more info from you that you may not want to or be able to upload to this thread. The sticky below should detail contacting support:
