I launch GW2, it sends me to the Character creation, I pick my race, I attempt to choose my gender, then this pops up. Sometimes if I’m lucky or click fast enough Im able to get past Professions selection and even into character customization.
Any one know what’s going on or how I could fix? I’ve tried windows mode, full screen, reinstalling twice with the disk and once with the online client.
Help please!
Thank you!
Hi Raptor – Could you please attach a DxDiag and the full crash report so that we can further investigate this issue?
Thanks for the crash report Raptor! My first thought is this could be a driver based issue. The report indicates that you have a ATI Radeon HD 4300/4500 Series graphics card. While this card does not meet the minimum requirements (it may be slightly under the minimum) this is not to say that you will be unable to play per say. You may simply need to update your graphics drivers. Please keep in mind though that since your graphics card does not meet the minimum requirements you may encounter graphics, performance, and even crash issues such as this as a result.
And so, are you able to attach a DxDiag report to this thread so I can get an idea of what kind of system setup you have? To run a DxDiag test, please perform the following:
1. Press and hold the Windows key and then press the R key on your keyboard. A Run dialogue box should appear.
2. Type in “dxdiag” without the quotes, and click OK.
3. A DirectX Diagnostic Tool window will appear. Click on the “Save All Information” button at the bottom of this window. You will want to save the file to your desktop.
From there you should be able to attach the report to this thread by clicking “More posting & formatting options…”
Hi Raptor thanks for the DxDiag report – overall your system looks pretty good. I’d probably first start with a clean installation of your video drivers through an application such as Driver Fusion. This will wipe out any potentially dated or corrupted driver files and let you install the newest drivers fresh.
If that doesn’t resolve the issue for you then I’d like to see a different diagnostic report. I would like for you to provide a Game Advisor report. It’s much like a DxDiag but it gives us a bit more information that I find to be a little more helpful. You can find the Game Advisor below:
