Gw2 black screen

#1 - July 5, 2014, 1:03 p.m.
Blizzard Post

Hello,

When I try to play Gw2 the screen gets black, I’m unable to play more than thirty seconds. I tried these drivers:

- 320
- 338
- 340

and I got the same result. I also tried to reinstall completely windows including the drivers.

When launching in windowed mode it says : “Display driver stopped responding and was recovered”.

Here are my specs:

- Nvidia GeForce GTX 760
- Mobo: Asus Z97-Pro
- Intel Core i7 4770K

Windows 7 x64

Thank you in advance for any response

#4 - July 8, 2014, 4:28 p.m.
Blizzard Post

There’s a number of different things that you could try to troubleshoot this issue in order to narrow down the cause. I’d advise bypassing your router and connecting directly to your modem if you’re behind a router as some router’s security features can be a contributor, if not a cause, of this issue.

Should that not resolve the issue for you, I’d advise disabling the Turbo Boost feature of your CPU.

Beyond this, please submit a support ticket. We’d love to help you out one on one!