guild wars 2 wont download

#1 - Aug. 19, 2014, 3:03 p.m.
Blizzard Post

i recently restored my computer to its factory settings, shortly after tried to download gw2. now the problem is that getting is the option to download and it does for a minute, then it shows it icon the bottom of the screen aka the toolbar. now i can click it but nothing pops up. it looks like the installation process has just stopped. any help would be wonderful thanks for your time

#2 - Aug. 19, 2014, 3:07 p.m.
Blizzard Post

Hey there,

What sort of system specs are you working with? Are your video card drivers up to date?