Guild Wars 2 Support Hours

#11 - March 25, 2013, 10:25 a.m.

I don’t know where these comments are coming from! It has never been 9 to 5 for this team, ever. We have agents working 24/7/365, yes, including weekends and holidays.

Now, if your issue requires a special review, it may be escalated to a specific agent. If that’s the case, that agent will have a 40-hour work week, and a ticket may await his/her return to work. But even “weekends” are staggered, so there are senior agents and leads available around the clock.