Blue Tracker
World of Warcraft Blue Posts
Diablo II: Resurrected Blue Posts
Diablo III Blue Posts
Hearthstone Blue Posts
Overwatch Blue Posts
Heroes of the Storm Blue Posts
Diablo IV Blue Posts
BlizzCon Blue Posts
Warcraft Rumble Blue Posts

Guild Wars 2 problem

Forum Avatar
Sorrow.8357
#1 - Sept. 5, 2013, 6:39 a.m.
Blizzard Post

Hello.
I’m writing here becouse I noticed problem with my game this day. I downloaded yesterday patch and after I started the game suddenly blue screen apeared with information about nv4_mini.sys error. When I resterded my computer and loged into my account I pressed play button in the launcher and then the black screen apeared. I downloaded new driver to my Nvidia 8600 gt (320.49 version of driver) card and instaled it, it didn’t helped. So I reinstalled my graphic card driver to this which was working correctly (314.07 version) it also didn’t helped. I would like to mention that I have windows xp, 3,5 gb ram, Intel Core 2 Quad CPU Q6600 2,40 GHz. Also I would like to write that everything worked correctly untill today. Please for respond. Thanks for help.

Forum Avatar
Ashley Segovia
#6 - Sept. 5, 2013, 1:20 p.m.
Blizzard Post

Hi Sorrow – I’d start with a clean installation of your video card drivers. After that I’d start with the basics of troubleshooting the black screen issue – delete local.dat + repair, deleting the GW2 cache folder, disabling any necessary startup applications, bypassing your router and connecting directly to your modem or disabling SPI Firewall on your router, etc.