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Guild Wars 2 issues. Please help.

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erkball.4268
#1 - March 6, 2013, 9:07 a.m.
Blizzard Post

So I tried to start playing Guild Wars 2 the other day and for some odd reason, everytime I log onto my account, I select a character, and it loads me into the server, but as soon as I get passed that loading screen and it renders the Image. Well as soon as I press an action or pull up one of my menus, the screen freezes and it kicks me back to the desktop and then repetitively back and forth from desktop to Guild Wars 2. But it will keep aimlessly switching back and forth until my computer shuts down.

Usually what I do in the middle of its little episode, is CTRL+ALT+DELETE and task manager and force quit Guild Wars 2 but when I do that, it tells me that after the program quits, in the corner of my desktop, from my NVIDIA control panel, it tells me that my driver has crashed and then recovered. This happens every time I try to play Guild Wars. I uninstalled the entire program and reinstalled it and the problem still persists. Please if any one knows how to fix it please help me.
Thank you.

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Ashley Segovia
#7 - March 7, 2013, 2:43 p.m.
Blizzard Post

Hi erkball – If you’re still having this issue could you please provide the crash report so we can take a look to see why you might be experiencing this problem? You can find the report by navigating to Documents\Guild Wars 2 and it’ll be the ArenaNet.log file.

You can also attach it to the thread by clicking “More posting & formatting options…”

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Ashley Segovia
#11 - March 11, 2013, 1:15 p.m.
Blizzard Post

Hi erkball – Sorry I’m getting back to you so late! Unfortunately the info in the crashlog is a little vague and so we’d need to collect a bit more diagnostic info from you in order to do more testing. This way we can better narrow down any potential causes of the issue rather than just throwing troubleshooting steps at you that have nothing to do with the issue.

That being said, for quicker one on one assistance, I’d recommend opening up a support ticket with a Game Advisor report attached. If you’d like, you can also provide the report to this thread as well. I’ve included a link to a sticky below which should give you some more information on creating support tickets:

https://forum-en.guildwars2.com/forum/support/tech/How-to-Submit-a-Technical-Support-Ticket-2/first#post3957