I’d recently been showing GW 2 to my brother, and today, he and I went to the store to buy it for him. After coming home, we decided to register an account for him. So he puts in all his details, we put in the serial code from the brand new copy of Guild Wars 2 we had just bought. That went seemingly well. However, my brother being rather absent-minded and hardcore ADD, he immediately forgot his password literally minutes after registering his account.
When we tried to login to the game using his newly registered account, we received an error message saying, “The account name or password you entered is invalid. Please check your information and try again.”, with the “Recover Account” link just below that. In the bottom righthand corner, it says, “Error Code: 11:0:2:1811”. This was today. Now, I’ve spent the last hour and a half trying to reset his password. Inputting the Email Address and Serial Code for the Account Recovery page isn’t the problem. The problem is the “Character Name” input. Since he’s never logged in, he has no character on the account, yet it requires a character’s name.
I would like to point out that while he did get the “Account Registered!” email, he never received the “Email Authentication” email that I remember getting when I registered my account. We’ve already opened a ticket, but are still waiting for a response. We’ve tried several different ways in which to verify his account, and to reset the password, but none were successful, and the game seems to act as though the account doesn’t even exist, even though he still got the email saying it was registered, and the Serial Code is now registered. Any help would be appreciated.
