guild wars 2 crashes

#1 - Sept. 11, 2013, 1:16 p.m.
Blizzard Post

when i play guild wars 2 it randomly crashes and its only when i play guild wars 2.
its also when i play wvw. it just crahes and my screen freezes and i need to trun out my pc wgit the trun out button.

i use a windows 7 home premium 64bit
graphic card: AMD radeon 7950 3 gb
processor intel core i7 4770 3.4ghz
much memory 3000 GB

#2 - Sept. 11, 2013, 1:19 p.m.
Blizzard Post

Hello dried,

Would you mind posting the crash log to this thread? You can find this by navigating to Documents\Guild Wars 2 and you will want to find the ArenaNet.log file. You can then attach it to the thread by clicking “More posting & formatting options…”

#4 - Sept. 11, 2013, 2:15 p.m.
Blizzard Post

Hey there,

If you don’t have a Guild Wars 2 crash log then it’s possible this is a hardware based crash (just speculation, not saying your system isn’t up to par). In order for us to dig a bit deeper here, I’d like for you to submit a Technical Support ticket so that we can gather a bit more system info from you in order to narrow down the cause. The thread below should provide you with the info you need for getting in contact with us:

https://forum-en.guildwars2.com/forum/support/tech/How-to-Submit-a-Technical-Support-Ticket-2/first#post3957