guild wars 2 client crashes a lot

#1 - March 3, 2014, 2:10 p.m.
Blizzard Post

Hi,
Since a few weeks my guild wars 2 client seems to crash a lot when i start it up.
Here is the crash log hope you guys can help me out.
-> Crash <—*
Exception: c0000005
Memory at address 00000080 could not be read
App: Gw2.exe
Pid: 2076
Cmdline:
BaseAddr: 00400000
ProgramId: 101
Build: 30318
When: 2014-03-03T20:06:31Z 2014-03-03T21:06:31+01:00
Uptime: 0 days 0:00:38
Flags: 0

—> System <—
Name: COEN-PC
IpAddr: 192.168.2.96
Processors: 4 [GenuineIntel:6:7:10]
OSVersion: Windows 6.1 (64 bit)

—> System Memory <—
Physical: 1984MB/ 4094MB 48%
Paged: 5128MB/ 8187MB 62%
Virtual: 2676MB/ 4095MB 65%
Load: 51%
CommitTotal: 3058MB
CommitLimit: 8187MB
CommitPeak: 3887MB
SystemCache: 1915MB
HandleCount: 25179
ProcessCount: 60
ThreadCount: 1025

—> Process Memory <—
Private: 1030MB
WorkingSet: 963MB
PeakWorkingSet: 963MB
PageFaults: 691584

—> Game Context <—
MapId: 24
Flags: 0×241
ElapsedTime: 00:00:23

—> World State <—
<WorldState BufferCapacity=“40104832” BufferUsed=“13858034” DrawCalls=“1046” Fps=“37” EffectLights=“0” Lights=“82” Materials=“399” Particles=“852” Submodels=“1045” TextureLoadsPending=“0” TextureMemory=“253320100” Triangles=“589463” VerticesSoftwareTransformed=“0” VideoMemoryTotal=“102006128” CameraPos=“29476.3, 18481.9, -3325.15” CameraFwd=“-0.9619, 0.15539, 0.224951” MapName=“wZY+N./Tys7” MapNamespace=“NLB2C” MapSector=“IJwR+.EYgfm” MapType=“Public” MapFloor=“1” MapId=“24” MapTimeOfDay=“0.000000” PlayerFacing=“-0.988648, 0.150247, 0” PlayerPos=“28899.2, 18575.1, -3109.55” PlayerVelocity=“0, 0, -0” />

[DbgHelp.dll is C:\Windows\system32\dbghelp.dll]
[DbgHelp.dll version 6.1.7601.17514 (64/32-bit compatible)]

#4 - March 3, 2014, 3:44 p.m.
Blizzard Post

Hey there,

I’d start with updating your video card drivers. I know it’s a pretty basic first step, but I’m not sure what else you’ve tried in regards to troubleshooting and that’s always a good place to start.

What’s the rest of your setup look like? CPU? RAM?