Guild Wars 2 account terminated o_O

#3 - Nov. 2, 2012, 12:27 p.m.

Kalessar.7416:

I just logged into my account and was informed that it had been terminated due to “engaging in or assisting with gold or item sales for real-world money”. This is quite surprising, considering that when I last logged in (a couple of weeks ago I believe), I was at level 24 and had only been playing for a couple of days. Since I have only played on my computer and avoid engaging in password reuse, I find it hard to believe that my account has been hacked. I can only assume in that case that the issue is at Arenanet’s end.

As required, I submitted a question to the support page, and am currently waiting…
(the reference number is #121031-002881 ). The only problem is that I am waiting at a LAN party while my friends are playing next to me.

I’m sorry to say that is sounds as if your account may have been compromised during the time you were away from the game. That’s what the “symptoms” here seem to indicate.

Since you submitted a support ticket — and thank you for that — the team will help you as soon as possible.