Guild Spent 300,000 Influence

#4 - Feb. 26, 2013, 3:43 p.m.

Ellieanna.5027:

You realize when you are mousing over the speed up, it tells you how much influence it needs? It’s very clear how much it will cost and how much it will upgrade it by.

Thank you. I think this is important information to note. I’m sorry that you’re disappointed in the cost, Sixcross, but the fact that it’s displayed means that it’s a known commodity and should not come as a surprise to you. While I appreciate you’re unhappy, I want to thank you for posting because this serves as an advisory for other players to watch the costs before accepting the upgrade.

#7 - Feb. 26, 2013, 4:57 p.m.

Bear on the job.6273:

My guild leader posted a topic on this issue about an hour ago, but the topic got locked after a CSR misunderstood the issue. I’m reiterating the issue here to provide more clarity.

After the patch today, many of our guild members logged on with the hopes of running a guild mission tonight. Our guild had close to 300,000 influence banked just for these missions, and we quickly spent 30,000 to unlock Guild Bounties. With the research time clocking in at 3 days, we went ahead and spent 75,000 influence 3 times to increase the research time. Once we realized that the bounty would still not complete tonight, our guild leader cancelled the bounty to save the influence spent on the boosts, and requeued the bounty unlock. Here is the crucial part – we were not refunded the boost influence when we cancelled.

We understood the cost of purchasing the research boost, but there was no way for us to know we would not be refunded for cancelling them. Many other guild research items refund you fully when you cancel them. Even the Guild Bounty unlock itself is refunded when it is cancelled. These (very expensive) research boosts however were not.

I have included a screenshot to show how other guild items were refunded when cancelled, yet we lost 225,000 influence to this anomaly. 225k is not a trivial amount. All we are asking that we be refunded for the influence we lost because of this.

I did not misunderstand the OP at all. Your guild spent influence and then decided to cancel the purchased boosts. You are suggesting that we add a warning that the influence will be lost if research progress is cancelled and you request that we refund your spent influence.

So this has changed a bit from “We didn’t know how much it cost” to “We thought it would finish up today” and “We were not warned that a cancellation results in loss of influence” but I do understand what you both have written. Please note that I merged the threads because the forum team would prefer to not have multiple threads on the same or a continuing subject.

At this point, we do not have the capacity or the policy to refund the spent influence. I will look into this with an eye to possible in-game messaging. Please do not make another thread on this subject; however, you may submit a ticket if you wish.

#8 - Feb. 27, 2013, 12:48 p.m.

Hey, I’m bumping my own posts to update: We have identified a bug with guild influence. We are working on the best resolution to this issue, and if your guild was impacted — and I’m sorry but I just cannot tell right now if this situation would apply — we will remedy that with a replacement of influence.

Again, I cannot say for certain that this situation aligns with the new bug, but we’re on it, and your guild leader may submit a ticket to Support to discuss this situation with the team.

Thank you!