Guild Harrasment

#1 - July 6, 2013, 8:02 a.m.

My guild has 400+ members, most of which are very active. We have had a few issues with a couple people in the past, and one of them has created a guild with the same name, they just added a letter to the end of it. There is only a handful of them, and they are acting like jerks on the server and claiming to be us.

Several member have put in tickets about this, but no one has heard anything back, are we correct in assuming this is something that Arena will address? Their sole intent seems to be to ruin our guild on our server.

Gaile Gray

#5 - July 9, 2013, 3:29 p.m.

gassy.8975:
My point was that filing multiple tickets (from multiple people) about one single incident, when people know that the others are filing a report for the same thing, probably isn’t going to speed things up. After the first report arrives, a GM will likely check the logs for harassment and act accordingly. Other tickets that come in for the exact same thing will require a GM’s attention for something that was already handled, when instead that GM could be handling tickets for other issues. I doubt customer service folks sit on a harassment ticket until a certain quota of tickets is reached for that incident.

This is correct. Submitting multiple tickets is pointless, and slows down the system for all players, which is something I’m sure the guild would like to avoid. You can discuss the issue with Support, although I will say that changing a guild name because it’s close to another guild name is not at all a common occurrence. More likely, if the individual guild’s members are reported for factual breaches of the UA, they will be actioned if they were guilty of such a breach.