(Graphic) errors since the latest update

#1 - Aug. 11, 2013, 5:17 a.m.
Blizzard Post

As the title says, I keep getting (graphic) errors since the latest (Queen Jennah jubilee) update. I am playing for about 2 months now. Until the update my game was perfectly fine and if I remember correctly I didn’t get any single error (or disconnect). When the update hit I can’t play for more than 10 minutes without getting crash. Here are some screenshots to show you what is happening to me:

http://i42.tinypic.com/123mi68.jpg

Watch the portrait of the mob – it starts with mobs, other NPC’s, items and different stuff getting these weird colours. Few seconds after that my game kicks me out with getting error.

http://i41.tinypic.com/2ni5pwm.jpg

Watch my character. Again those weird colours….and then I just got the error message.

http://i43.tinypic.com/3144cwg.jpg

Watch my inventory – same problem.

http://i43.tinypic.com/29qejpe.jpg

Portrait of the mob.

http://i41.tinypic.com/2jdi8n4.jpg

My character – error few seconds after that.

http://i41.tinypic.com/2yycuus.jpg

Black Lion Trading Post panel. This one is happening alot. Basicly when I am about to get error I can’t open Black Lion panel…or rather I can but it’s filled with these colours and I can’t see anything else.

Now there are 2 pictures showing 2 kind of error messages I get when this happens:

http://i41.tinypic.com/jqq22w.jpg

This is one of the error messages I get (and also I get this one in 99% cases).

http://i43.tinypic.com/15xv56r.jpg

This is the second error message I sometimes get (mostly the other one tho).

Summary:
After the mention update I keep getting these errors. I have used “C:\Program Files\Guild Wars\gw.exe” -repair command (using the installed path ofcourse). It didn’t help so I reinstalled the game – didn’t help either. Also please keep in mind I very well noticed one of the error message saying some problem about graphic drivers – I have updated/installed the latest version of my graphic card drivers and I keep getting the errors.

So I please you for any suggestions/solutions to this problem because I can’t really play like that :x.
Thanks.

#10 - Aug. 13, 2013, 1:26 p.m.
Blizzard Post

Hi Yousux – Kylla is correct in that this is an issue with your 32-bit operating system, particularly in regards to the crashes. Your crash log points to this directly:

“*—> Crash <—*
Out of Memory: arena=Environment, cat=Prop Packfile, allocBytes=10396684, arenaBytes=71425224, fallbackBytes=62304, align=0 , "

This may also be tied to that green/blue issue that you’re seeing in game, but as far as I can tell this has usually been an issue with a failing graphics card.

For the crash issue – there may be some workarounds that have worked with other players. One solution presented by players being affected by this is to change the “Maximum pre-rendered frames” in the Nvidia control panel. To do this:

1. Right-click on your desktop and select “Nvidia Control Panel.”

2. Select "Manage 3D Settings.

3. Scroll down until you find “Maximum pre-rendered frames” and change it from “Use the 3D application settings” to “1.”

Once completed, click “Apply” to save your changes and try Guild Wars 2 again.

Aside from this, the only other thing that may resolve these crash issues for you would be to upgrade to a 64-bit operating system.