#1 - Sept. 18, 2012, 7:35 a.m.
I had amassed a rather nice supply of colectibles before I was hacked. Now they are all gone. Will I get them back? This is a deal breaker for me.
Got hacked. Will i get my stuff back?
#7 - Sept. 18, 2012, 1:55 p.m.
I had amassed a rather nice supply of colectibles before I was hacked. Now they are all gone. Will I get them back? This is a deal breaker for me.
Sorry to hear you were hacked. I hope that your account is now fully secure, with a unique password and so forth.
At some point in the near future, we will be able to offer the account restoration service that will “roll back” the account just prior to the compromise, in which case your items will still be intact. There are certain requirements for this system to be implemented for an account, but many happy Guild Wars players have taken advantage of the system.
We are gathering the data now, so when the system is in place you could theoretically be restored to your pre-compromise state. However, since we don’t have a release date, and since you’d lose all that you acquire between reinstatement (resumption of play) and restoration, most players are going to elect to let it go and simply move on with their reinstated, re-secured accounts. I do believe you will have this option, but again, I cannot say when the feature will be offered.