got hacked by please help

#1 - Sept. 28, 2013, 5:51 a.m.

so as i started to log in i couldnt do it, i had to recover acount and when i did i noticed that all my 80 char didnt have any gear on them. so i logged in on them and when i checked their inventory all my gold, gear and othe sellable items were gone.
what do i do? they also got access to my computer (which i will fix by my self) but my gold and all my progress is gone hundreds of hours of gameplay in the kittenter.
at this moment i dont really feel like starting all over again please help me

Gaile Gray

#9 - Sept. 30, 2013, 4:50 p.m.

etxrase.4936:
i might have buried myself deeper into the problem, i asked for help on facebook and someone linked this to me: https://en.support.guildwars2.com/app/ask/ i filled inn the information and when they responded hotmail warned me it was scammers. so i gues i’m kittened at this moment…

Wait a second. Hotmail sent you a warning about a mail form us? Is there any way you can retrieve that email and send it to me?

Gaile Gray

#10 - Sept. 30, 2013, 5:11 p.m.

etxrase.4936:
ok, ill try to do that, ill run some scans then get restoration. what kinda bugs me is how Anet allows this website to stay online

We cannot police the Internet. We know of such sites, and we all wish we could close them, but we’re not able to do so. In some countries, we can get the assistance of the government to bar sites that are trafficking in in-game items. Some countries pretend to enforce international copyright, but do nothing about Real-Money Trading.

So the short answer is: We do not “allow” them to exist, but cannot force their closure.