I just check my emails. It said I have requested a password change.
There was a link to change it. I did not select any link. At the end it says
" If you didn’t request a change, please disregard this e-mail and your password will stay the same."
Not sure if this is a real email or not. I wonder if my email is not safe.
I have not requested to change my password
If you need to reach support, please submit a ticket by clicking “Support” at the top of this page and then clicking the “Submit a request” option. Provide as much information as possible in the web form, because that will create a ticket within the support system. You are not required to provide all the information but may leave fields blank when you cannot accurately complete them. The team should be able to help you.
I would change your email password IMMEDIATELY.
If a hacker somehow logged into your email, they can request a password change and since it is coming from your email, Anet will do it (I have suggested this be changed, but was told the email was verification enough). The hacker can then use the link to change your GW2 account password and then delete all emails associated with the transaction. Either you interrupted the process of being hacked, or it’s a phishing email.
Change your email account password and get in touch with Anet CS to ask about any requests for a password change that appeared to come from your email.
Posting here for my work mate. ( Original Poster )His account he just got back is now suspended as someone is claiming his account. He no longer has the case number as every email he ever had has been wiped clean from his email account. He has now changed the email password. Also contacted Gmail support to track the breach. His email address tied to the account Technically should be safe now.
Your friend is doing the right thing, and of course sending in a new ticket under these circumstances is perfectly fine.
