This morning I logged into the game to play a bit before going off to work. Problem was I couldn’t log in. It seems that sometime while I was sleeping an email authentication thingy had been activated on my account. I logged into my email and found nothing about such a thing being activated. I went to the official help site and couldn’t log in there and couldn’t log into the forums either.
I was in full blown panic mode. I was positive that I had been hacked and the email associated with my account had been changed.
Being locked out of everything, I could not find an email address to contact support, but “support@guildwars2 .com” came to mind so I tried that.
At five something in the morning central time, I received a reply almost instantly.
An Angel named..well not sure I can name names on the forums..but his name begins with M and he was at work at 3:00 in the morning Pacific time.
This Angel asked me to send in answers to some questions which luckily I knew the answers to.
I guess the answers pleased him because he sent me a link to change my password and he did something to get rid of the authenticator because once I changed my password I was able to log in with no further problems.
Words cannot express my how I felt when I logged into my account and found it 100% intact
Gaile, hunt down “M” and give him a big hug from me.
It all took less then an hour…outstanding work.
Lisa-Very, very, very happy.
