Gold missing from Inventory [merged]

#45 - Sept. 5, 2012, 6:44 p.m.

Looking into this. I know sometimes transactions take a few minutes to show up — like you use gold to purchase something and need to wait a bit to get the item. (Try logging out and logging back in, sometimes that helps.)

But in case we have an issue, we’ll look into these reports.

#48 - Sept. 5, 2012, 7:06 p.m.

Merged the threads, and it has been reported to our live team. They’re on the case!

#82 - Sept. 6, 2012, 8:36 p.m.

Hey, I have some really interesting info for you. We have not been able to find a single case of gold going missing from an account unless:

1. It was hacked
2. The account holder is not considering that gold is based on characters and not the account, is looking for gold in storage instead of on a specific character

If things look normal but you feel you are missing gold, check all your characters and I bet the vast majority of you will find you do have the gold, after all, just on a different character.

If you think you may have been hacked, please change your password immediately and contact Support for assistance.

#117 - Sept. 10, 2012, 4:48 p.m.

To repeat:

We have not been able to find a single case of gold going missing from an account unless:

1. It was hacked
2. The account holder is not considering that gold is based on characters and not the account, is looking for gold in storage instead of on a specific character

If things look normal but you feel you are missing gold, check all your characters and I bet the vast majority of you will find you do have the gold, after all, just on a different character.

If you think you may have been hacked, please change your password immediately and contact Support for assistance.

#212 - Sept. 21, 2012, 4:27 p.m.

I’ll post some tips again, because they helped a LOT of players, and also share some info. Your gold is not across your account, but on each character. Sometimes when a player looks in each character individually he/she finds the “missing” gold on another character. I hope you’ll give this a try.

Additionally, what we’re finding is that sometimes there is lag in a transaction — not just a few seconds, but occasionally an hour or more! So before assuming that the issue is permanent:

• Check all your characters.
• Log out of the game completely.
• Check again several hours later.
• Be aware that even if you cancel a transaction, you will still be dinged for the 15% fee, so that that into account when calculating what you should have.

Having said all that, we should be able to look at logs and see if we can figure out what happened. But the reason I’m offering the suggestions above is that we’ve done some of that research and we’ve found the player got his gold or stuff and all is well. So I’d like to be sure I don’t ask for dev time unless there’s a real issue.

I’ll speak with our expert on this subject and get an update on this.

#317 - Feb. 22, 2013, 3:36 p.m.

As you can see, most of these posts were from months ago, and just a few from recently. I think in this situation it’s best for you to contact Support by filing a ticket through the “Ask a Question” tab on that linked page. They will be able to assist you. For tips on what information to provide in a ticket, please read this post.

#321 - Feb. 2, 2014, 2:55 p.m.

Please submit a ticket, nothing can be accomplished via the forums (or through an in-game report, which does not have anything to do with actually submitting a ticket and doesn’t apply to purchase issues).

Click Support above
Choose “Submit a request” in the upper right
Fill out the ticket form with an many details as you can provide.

The team will look into this for you. Thank you!