Gold from GW2 Customer support

#1 - Oct. 1, 2013, 4:58 a.m.
Blizzard Post

Hello,

After logging in today, I received 1g28s from GW2 Customer Service and it states it “has my replacement currency”. TBH, I really have no clue about this.

@Anet: Can you throw some light on this?

Thank you

Picture is attached.

#4 - Oct. 1, 2013, 11:52 a.m.
Blizzard Post

Hello,

After logging in today, I received 1g28s from GW2 Customer Service and it states it “has my replacement currency”. TBH, I really have no clue about this.

@Anet: Can you throw some light on this?

Thank you

Picture is attached.

Did you ever buy Elonian wine? CS returned gold to those that bought it when the price was bugged.

Yes, I did buy Elonian wine (when it was 51s20c). I think they should’ve mentioned it in the letter itself.
Anyways, Thank you Anet for compensating us

This thread can be closed now.

I did post about this bug and refund in the Bugs Forum, but I realize that not everyone was even aware of the bug, and would not necessarily have looked in that forum for an answer to “What’s the source of this coin windfall?”

I think you’ve given us valid feedback, and I appreciate your comment. If we can customize such messages in the future, we will do so.